Return Policy
Thank you for shopping with us.
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or a refund.
Please note that you must return the item within 14 days of your purchase. Refunds will be issued to the original payment method.
To be eligible for a return, your item must be unopened and in the same condition that you received it. Your item must be in the original packaging.
To initiate a return, please fill and submit a return and refund form at our website.
Once we receive your item, we will promptly process your return.
We reserve the right to refuse a refund if the returned item is damaged or shows signs of use.
Damages and issues
We advise our customers to check and inspect their order upon arrival, and contact us immediately if the item is damaged, faulty or if they have receive the wrong item, so we can rectify and fix the matter.
Exchanges
Customers satisfaction is our main goal, so if for any reason you want to exchange an Item you purchased, please fill and submit a return and refund form at our website, then make a separate order for your correct item/s.
Refund
Once we receive your return and refund form, we will process it immediately and notify you of the outcome. If the form is approved, we will automatically refund you the amount to the original method of payment. Please be patient with us as we process your form and refund you, and remember that it can take some time for banks and credit card companies to process the refund.
Copyrights © 2023 - Mocha Story, All Rights Reserved.